{"id":6,"date":"2025-11-27T03:14:52","date_gmt":"2025-11-27T03:14:52","guid":{"rendered":"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/"},"modified":"2026-05-22T11:35:49","modified_gmt":"2026-05-22T03:35:49","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/www.simedarbyproperty.com\/support\/","title":{"rendered":"Help &amp; Support Center | Sime Darby Property"},"content":{"rendered":"\n\t\t<div class=\"eckb-kb-block eckb-kb-block-advanced-search\">\n\t\t\t<div class=\"epkb-block-main-page-container epkb-css-full-reset eckb_mp_active_theme_twentytwentyfive\">\n\t\t\t\t<div class=\"epkb-ml__row epkb-ml__row-advanced-search\">    \r\n\t\t<!-------- ASEA Main Container ----------->\r\n\t\t<div id=\"asea-doc-search-container\" class=\"eckb_search_on_main_page \" data-kb-block-post-id=\"6\">\r\n\r\n\t\t\t\t\t<style> #asea-doc-search-container #asea-section-1 a{color:#ffffff;}<\/style>   \r\n\t\t\t<!-------- ASEA Search Container # 1 ----------------->\r\n\t\t\t<section id=\"asea-section-1\"  style=\"background-color: #f7941d; padding-top: 150px; padding-right: 0px; padding-bottom: 150px; padding-left: 0px; margin-top: 0px; margin-bottom: 40px;\" >\r\n\r\n\t\t\t\t<!-------- ASEA Background Image Container ------>\r\n\t\t\t\t<div id=\"asea-search-background-image-1\" style=\"background-image: url(https:\/\/www.simedarbyproperty.com\/support\/wp-content\/uploads\/2026\/03\/banner.jpg);background-position-x:center;background-position-y:center;\"><\/div>\r\n\r\n\t\t\t\t<!-------- ASEA Gradient Container -------------->\r\n\t\t\t\t<div id=\"asea-search-gradient-1\" ><\/div>\r\n\r\n\t\t\t\t<!-------- ASEA Pattern Container --------------->\r\n\t\t\t\t<div id=\"asea-search-pattern-1\"  ><\/div>\r\n\r\n\t\t\t\t<!-------- ASEA Sub Section Container 1-1 --------------->\r\n\t\t\t\t<section id=\"asea-sub-section-1-1\">\t\t\t<style>#asea-search-title{color:#ffffff;padding-bottom:14px!important;font-size:36px!important;}<\/style>\r\n\t\t\t<h3 id=\"asea-search-title\"> How Can We Help You Today?<\/h3>\t\t\t\t<style>#asea-search-description-1{color:#ffffff;padding-top:2px!important;padding-bottom:12px!important;width:80%;font-size:16px !important;}<\/style>\r\n\t\t\t<p id=\"asea-search-description-1\"><\/p>  <\/section>\r\n\r\n\t\t\t\t<!-------- ASEA Sub Section Container 1-2 --------------->\r\n\t\t\t\t<section id=\"asea-sub-section-1-2\"><style>#asea-doc-search-container #asea_search_form #asea_search_results ul li a .eckb-article-title,#asea-doc-search-container #asea_search_form #asea_search_results ul li a .eckb-article-title .eckb-article-title-icon,#asea-doc-search-container #asea_search_form #asea_search_results #asea-all-search-results a{font-size:16px;}#asea-doc-search-container #asea-section-1 #asea_search_form #asea_search_results #asea-all-search-results a{color:#ffffff;}<\/style>\r\n\t<div id=\"asea-doc-search-box-container\">\r\n\r\n\t\t\t<form id=\"asea_search_form\"  style=\"width: 40%;\"  class=\"asea-search\" method=\"get\" action=\"\" role=\"search\" aria-label=\"Search\" data-collection-id=\"1\" data-collection-token=\"0e39416429\">\r\n\r\n\t\t\t\t<!----- Search Box ------>  \t\t\t\t<style>#asea-doc-search-container #asea-doc-search-box-container #asea_search_form .asea-search-box{border-width:1px!important;border-radius:0px;font-size:18px !important;border-color:#cccccc!important;background-color:#ffffff!important;background:#ffffff;padding-left:20px!important;padding-right:20px!important;border-style:solid!important;box-shadow:0px 0px 0px 5px #00000000;}#asea_advanced_search_terms{padding-top:10px!important;padding-bottom:10px!important;padding-right:15px!important;}<\/style>\r\n\r\n\t\t\t<div class=\"asea-search-box\" >\r\n\t\t\t\t\t<input type=\"search\"  id=\"asea_advanced_search_terms\" name=\"kbsearch\" value=\"\"\r\n\t\t\t\t\t\t       aria-autocomplete=\"list\" autocapitalize=\"off\" autocomplete=\"off\" spellcheck=\"false\"\r\n\t\t\t\t\t\t       aria-label=\"Search here...\"\r\n\t\t\t\t\t\t       aria-controls=\"asea_search_results\"\r\n\t\t\t\t\t           data-asea-auto-complete-wait=\"1000\"\r\n\t\t\t\t\t\t       data-language=\"en\"\r\n\t\t\t\t\t\t       placeholder=\"Search here...\" \/> <span class=\"asea-search-box__loading-icon__wrap\" style=\"width:18px;height:18px;margin-right:15px;\"><span class=\"loading-spinner\" style=\"width:18px;height:18px;\"><\/span><\/span><button type=\"submit\"  aria-label=\"Search the documentation\" class=\"asea-search-box__icons-wrap\" style=\"padding-top:10px;padding-bottom:10px;\"><span class=\"asea-search-icon epkbfa epkbfa-search\" style=\"font-size:18px;\"><\/span><\/button>\r\n\t\t\t\t\t<input type=\"hidden\" id=\"asea_kb_id\" value=\"1\"\/>\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<!----- Search Box Results ------>\r\n\t\t\t\t<div id=\"asea_search_results\" aria-live=\"polite\"><\/div>\r\n\r\n\t\t\t<\/form>\r\n\r\n\t\t<\/div>\t\t<\/section>\r\n\r\n\t\t\t\t<!-------- ASEA Sub Section Container 1-3 --------------->\r\n\t\t\t\t<section id=\"asea-sub-section-1-3\">\t\t\t<p id=\"asea-search-description-2\"  style=\"color: #ffffff; font-size:16px;padding-top: 10px; padding-bottom: 10px; width: 80%;\" > <\/p>\t<\/section>\r\n\r\n\t\t\t\t<!-------- ASEA Sub Section Container 1-4 --------------->\r\n\t\t\t\t<section id=\"asea-sub-section-1-4\"><\/section>\r\n\r\n\t\t\t\t<!-------- ASEA Sub Section Container 1-5 --------------->\r\n\t\t\t\t<section id=\"asea-sub-section-1-5\"><\/section>\r\n\r\n\t\t\t<\/section>\r\n\r\n\t\t<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>  \n\n\n\t\t<div class=\"eckb-kb-block eckb-kb-block-featured-articles aos-fade-down\">\n\t\t\t<div class=\"epkb-block-main-page-container epkb-css-full-reset eckb_mp_active_theme_twentytwentyfive\">\n\t\t\t\t<div class=\"epkb-ml__row epkb-ml__row-featured-articles\">    \t\t<div id=\"epkb-ml__module-articles-list\" class=\"epkb-ml__module\">   \n\t\t<div id=\"epkb-ml-article-list-basic-layout\" class=\"epkb-ml-article-list-container\">   \t\t\t\t<h2 class=\"epkb-ml-articles-list__title\">\n\t\t\t\t\t<span>Featured Articles<\/span>\n\t\t\t\t<\/h2>   \n\t\t\t<div class=\"epkb-ml-articles-list__row\"> \n\t\t<!-- Popular Articles -->\n\t\t<section id=\"epkb-ml-popular-articles\" class=\"epkb-ml-article-section section_light_shadow\">\n\t\t\t<div class=\"epkb-ml-article-section__head\" role=\"heading\" aria-level=\"3\"><\/div>\n\t\t\t<div class=\"epkb-ml-article-section__body\">\n\t\t\t\t<ul class=\"epkb-ml-articles-list\">    \t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-does-the-term-vacant-possession-vp-means\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"61\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon epkbfa epkbfa-arrow-circle-right\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >What does the term Vacant Possession (VP) means?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-book-my-key-collection-appointment\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"200\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon epkbfa epkbfa-arrow-circle-right\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >How do I book my key collection appointment?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-handover-of-vacant-possession-hovp\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"65\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon epkbfa epkbfa-arrow-circle-right\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >What is Handover of Vacant Possession (HOVP)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-a-clearance-letter-cl\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"63\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon epkbfa epkbfa-arrow-circle-right\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >What is a Clearance Letter (CL)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t\t\t<li>\n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-add-family-members-to-access-the-property-info-in-the-mobile-app\/\"  class=\"epkb-ml-article-container \"\n\t\t            data-kb-article-id=\"335\" >\n\t\t\t<span class=\"epkb-article-inner\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon epkbfa epkbfa-arrow-circle-right\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"epkb-article__text\" >Can I add family members to access the property info in the mobile app?<\/span>\n\t\t\t<\/span> \t\t<\/a>    <\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/section>  \n\t\t\t<\/div>\n\n\t\t<\/div>        \t\t<\/div>  \t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>  \n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);background-color:#00000000;color:#00000000\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);background-color:#ffffff;color:#ffffff\"\/>\n\n\n\n\t\t<div class=\"eckb-kb-block eckb-kb-block-basic-layout aos-fade-down\">\n\t\t\t<div class=\"epkb-block-main-page-container epkb-css-full-reset eckb_mp_active_theme_twentytwentyfive\">\n\t\t\t\t<div class=\"epkb-ml__row epkb-ml__row-basic-layout\">    \n\t\t<div id=\"epkb-ml__module-categories-articles\" class=\"epkb-ml__module \">  \n\t\t<div id=\"epkb-ml-basic-layout\" role=\"main\" aria-labelledby=\"epkb-ml-basic-layout\" class=\"epkb-layout-container epkb-css-full-reset epkb-basic-template\">\n\t\t\t<div id=\"epkb-content-container\">\n\t\t\t\t<div class=\"epkb-section-container\">\t\n\t\t<div class=\"epkb-three-col eckb-categories-list\" > \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_1\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"47\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >Booking &amp; Buying<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"51\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Payment &amp; Charges<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"51\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"662\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-the-timeline-for-receiving-a-refund-for-a-cancelled-booking\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"662\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is the timeline for processing a refund after a booking cancellation?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_2\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"43\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >Payment &amp; Signing<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"44\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >E-SPA<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"44\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"617\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-espa\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"617\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is eSPA?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"619\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-hims\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"619\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is HIMS?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"621\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/why-do-i-need-to-sign-through-hims\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"621\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why do I need to sign through HIMS?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"623\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/is-espa-legal\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"623\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Is eSPA legal?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"625\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-do-i-need-before-i-can-sign-the-espa\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"625\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What do I need before I can sign the eSPA?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"627\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-idsaya\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"627\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is iDSaya?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"629\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-sign-the-espa\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"629\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I sign the eSPA?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"631\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-still-sign-on-paper\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"631\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I still sign on paper?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"633\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/is-my-data-safe\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"633\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Is my data safe?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"635\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/when-should-i-install-the-idsaya-and-complete-the-ekyc\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"635\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >When should I install the iDSaya and complete the eKYC?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"637\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-should-i-do-if-i-encounter-issues-with-my-idsaya\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"637\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What should I do if I encounter issues with my iDSaya?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"639\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/for-foreigners-or-individuals-without-a-malaysian-mobile-number\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"639\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >For Foreigners or Individuals Without a Malaysian Mobile Number<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"44\">\n\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles ( 2 )\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collapse Articles<\/span>\n\t\t\t<\/button>\t\t\t\t\t\t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"45\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Quality Assessment<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"45\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"641\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-sdp-quality-assessment-manual\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"641\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is SDP Quality Assessment Manual?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"643\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-it-for\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"643\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is it for?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"646\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/may-i-know-what-is-the-quality-of-the-property-that-you-are-going-to-deliver-to-me\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"646\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >May I know what is the quality of the property that you are going to deliver to me?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"648\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-use-it\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"648\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I use it?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"650\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/is-the-sdp-quality-standard-lower-than-industry-standards\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"650\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Is the SDP quality standard lower than industry standards?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"653\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/if-i-appoint-my-house-inspector-and-the-defects-assessment-done-by-the-house-inspector-does-not-align-with-sdps-manual-will-sdp-carry-out-the-rectification-works-for-such-defects\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"653\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >If I appoint my house inspector and the defects assessment done by the house inspector does not align with SDP\u2019s manual, will SDP carry out the rectification works for such defects?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"57\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Payment &amp; Charges<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"57\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"664\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/when-will-my-next-progress-billing-be-issued\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"664\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >When will my next progress billing be issued?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"703\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-make-maintenance-fund-payments\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"703\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I make maintenance fund payments?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"58\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Financial Enquiries<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"58\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"1055\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-can-i-check-the-status-of-my-refund\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"1055\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I check the status of my refund?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"666\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/when-will-i-receive-my-refund-booking-fee\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"666\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >When will I receive my booking fee refund?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"668\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/why-has-my-loan-balance-disbursement-not-yet-been-received\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"668\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why has my loan\/balance disbursement not yet been received?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"670\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-check-if-my-refund-is-being-transferred-to-the-correct-bank-account\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"670\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I ensure my refund is transferred to the correct bank account?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"672\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-is-progressive-billing-split-between-the-bank-and-my-personal-responsibility\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"672\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How is progressive billing split between the bank and my personal responsibility?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_3\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"48\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >Development Progress<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"52\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Unit Status &amp; Progress<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"52\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"677\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/why-are-construction-progress-updates-photos-not-showing-in-the-system\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"677\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why are construction progress updates\/photos not showing in the system?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"679\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-request-construction-progress-photos-of-my-unit\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"679\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I request construction progress photos of my unit?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"681\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/the-progress-percentage-in-my-account-shows-0-or-has-not-changed-is-there-an-issue\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"681\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >The progress percentage in my account shows 0% or has not changed. Is there an issue?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_4\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"13\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >Handover &amp; Key Collection<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"53\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Handover, Vacant Possession &amp; Compensation<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"53\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"352\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/when-will-i-receive-my-vacant-possession-vp-notice-or-letter\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"352\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >When will I receive my Vacant Possession (VP) notice or letter?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"200\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-book-my-key-collection-appointment\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"200\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I book my key collection appointment?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"207\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-should-i-do-if-the-appointment-system-shows-errors-or-wrong-dates\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"207\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What should I do if the appointment system shows errors or wrong dates?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"209\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-do-walk-in-for-my-property-key-collection-appointment\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"209\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I do walk-in for my property key collection appointment?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"211\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-make-key-collection-appointment-if-i-have-not-yet-received-my-vp-notice-or-clearance-letter\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"211\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I make key collection appointment if I have not yet received my VP notice or Clearance Letter?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"213\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-request-a-special-date-time-for-key-handover-due-to-travel-or-urgent-reasons\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"213\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I request a special date\/time for key handover due to travel or urgent reasons?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"215\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-someone-else-family-member-representative-collect-the-keys-on-my-behalf\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"215\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can someone else (family member\/ representative) collect the keys on my behalf?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"685\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-should-i-expect-during-key-handover\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"685\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What should I expect during key handover?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"219\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-documents-do-i-need-to-bring-for-key-collection\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"219\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What documents do I need to bring for key collection?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"222\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-bring-my-family-members-during-the-key-collection-appointment\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"222\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I bring my family members during the key collection appointment?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"224\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-happens-if-i-show-up-late-for-my-key-collection-appointment\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"224\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What happens if I show up late for my key collection appointment?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"227\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/who-should-i-contact-if-i-cannot-book-or-confirm-my-key-collection-appointment-date\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"227\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Who should I contact if I cannot book or confirm my key collection appointment date?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"229\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-reschedule-my-key-collection-appointment\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"229\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I reschedule my key collection appointment?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"231\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/why-is-there-no-weekend-slot-for-key-collection-appointment\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"231\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why is there no weekend slot for key collection appointment?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"233\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-check-if-i-am-entitled-to-liquidated-ascertained-damages-lad\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"233\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I check if I am entitled to Liquidated Ascertained Damages (LAD)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"53\">\n\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles ( 5 )\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collapse Articles<\/span>\n\t\t\t<\/button>\t\t\t\t\t\t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"19\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Unit Status &amp; HOVP<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"19\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"63\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-a-clearance-letter-cl\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"63\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is a Clearance Letter (CL)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"61\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-does-the-term-vacant-possession-vp-means\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"61\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What does the term Vacant Possession (VP) means?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"65\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-handover-of-vacant-possession-hovp\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"65\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is Handover of Vacant Possession (HOVP)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"198\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/when-will-my-property-be-completed-and-when-can-i-collect-the-keys\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"198\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >When will my property be completed and when can I collect the keys?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"217\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-should-i-expect-during-my-new-property-key-collection\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"217\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What should I expect during my new property key collection?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"54\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Utility &amp; Documentation Requests<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"54\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"235\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-change-the-ownership-of-my-utility-accounts-tnb-syabas-air-selangor-from-sime-darby-property-to-my-name\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"235\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I change the ownership of my utility accounts (TNB, Syabas\/Air Selangor) from Sime Darby Property to my name?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_5\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"14\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >Post-Handover Management<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"21\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Defect Management<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"21\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"237\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-defect-liability-period-dlp\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"237\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is Defect Liability Period (DLP)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"239\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/when-does-the-defect-liability-period-dlp-start-and-end\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"239\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >When does the Defect Liability Period (DLP) start and end?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"241\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/will-my-defect-liability-period-dlp-start-even-if-i-havent-picked-up-my-keys-yet\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"241\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Will my Defect Liability Period (DLP) start even if I haven\u2019t picked up my keys yet?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"243\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-renovate-my-property-during-the-defect-liability-period-dlp-2\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"243\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I renovate my property during the defect liability period (DLP)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"245\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-kinds-of-defects-are-covered-under-dlp\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"245\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What kinds of defects are covered under DLP?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"247\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-report-water-leakage-or-flooding-inside-my-home\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"247\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I report water leakage or flooding inside my home?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"249\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-happen-if-i-identify-defects-in-my-property-outside-or-past-the-defect-liability-period-dlp-2\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"249\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What happen if I identify defects in my property outside or past the Defect Liability Period (DLP)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"688\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-quality-standard-can-i-refer-to-when-checking-for-defects-in-my-house\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"688\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What quality standard can I refer to when checking for defects in my house?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"255\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/where-do-i-report-the-defects-identified-in-my-property\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"255\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Where do I report the defects identified in my property?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"690\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-submit-defects-reports-after-collecting-the-keys\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"690\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I submit defects reports after collecting the keys?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"257\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-submit-defects-reports-after-collecting-the-keys-of-my-new-property\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"257\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I submit defects reports after collecting the keys of my new property?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"271\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/who-can-submit-the-defect-reports\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"271\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Who can submit the defect reports?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"273\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-request-the-township-community-service-tcs-team-to-key-in-the-defects-in-my-property-in-the-sime-darby-property-mobile-mobile-app-or-prime-portal\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"273\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I request the Township &amp; Community Service (TCS) team to key in the defects in my property in the Sime Darby Property mobile mobile app or PRIME portal?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"275\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-many-defects-submission-can-i-send\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"275\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How many defects submission can I send?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"281\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-hand-over-my-keys-for-defect-rectification-after-submitting-the-defect-reports\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"281\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I hand over my keys for defect rectification after submitting the defect reports?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"284\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/when-will-i-get-my-keys-back\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"284\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >When will I get my keys back?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"286\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-long-will-it-take-to-fix-reported-defects\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"286\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How long will it take to fix reported defects?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"288\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/my-defects-were-not-rectified-in-30-days-can-i-hire-my-own-contractor-to-rectify-the-reported-defects\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"288\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >My defects were not rectified in 30 days. Can I hire my own contractor to rectify the reported defects?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"290\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-should-i-do-if-theres-no-update-on-my-defect-report\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"290\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What should I do if there\u2019s no update on my defect report?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"292\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/will-there-be-a-joint-inspection-after-the-defects-have-been-rectified\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"292\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Will there be a joint inspection after the defects have been rectified?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"294\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-move-in-or-start-renovations-while-defects-are-being-rectified\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"294\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I move in or start renovations while defects are being rectified?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"709\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-engage-an-external-contractor-to-check-defects\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"709\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I engage an external contractor to check defects?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"253\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-can-i-start-my-new-property-or-home-inspection-journey\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"253\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I start my new property or home inspection journey?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"279\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/why-is-there-no-option-button-for-defect-submission-in-the-mobile-app\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"279\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why is there no option\/button for defect submission in the mobile app?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 epkb-hide-elem\" data-kb-article-id=\"1260\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/defect-status-glossary\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"1260\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Defect Status Glossary<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t<button class=\"epkb-show-all-articles\" aria-expanded=\"false\" data-btn-id=\"21\">\n\t\t\t\t<span class=\"epkb-show-text\">\t\t\t\t\t\tShow Remaining Articles ( 15 )\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"epkb-hide-text epkb-hide-elem\">Collapse Articles<\/span>\n\t\t\t<\/button>\t\t\t\t\t\t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"59\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Financial Enquiries<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"59\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"707\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/who-is-responsible-for-contractor-payments-related-to-defects-e-g-water-meter-issues\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"707\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Who is responsible for contractor payments related to defects (e.g., water meter issues)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"60\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Payment &amp; Charges<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"60\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"320\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/where-can-i-get-the-land-tax-and-assessment-tax-for-my-unit\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"320\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Where can I get the land tax and assessment tax for my unit?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"61\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >PRIME &amp; Digital Support<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"61\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"251\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/my-dlp-expiry-date-in-the-mobile-app-is-incorrect-how-can-i-get-it-updated\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"251\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >My DLP expiry date in the mobile app is incorrect. How can I get it updated?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"277\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/i-cannot-submit-my-defect-report-in-the-sime-darby-property-mobile-app-it-keeps-asking-me-to-arrange-a-key-handover-but-i-have-already-collected-my-keys-what-should-i-do\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"277\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >I cannot submit my defect report in the Sime Darby Property mobile app. It keeps asking me to arrange a key handover, but I have already collected my keys. What should I do?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"279\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/why-is-there-no-option-button-for-defect-submission-in-the-mobile-app\/?seq_no=2\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"279\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why is there no option\/button for defect submission in the mobile app?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"322\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/i-am-the-new-owner-of-a-property-but-in-the-mobile-app-still-shows-the-previous-owners-name-how-do-i-update-it\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"322\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >I am the new owner of a property, but in the mobile app still shows the previous owner\u2019s name. How do I update it?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"62\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Technical\/ Documentation Requests<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"62\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"296\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-the-procedure-to-apply-for-renovation-do-i-need-any-forms\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"296\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is the procedure to apply for renovation? Do I need any forms?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"298\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-is-the-difference-between-minor-and-major-renovation\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"298\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What is the difference between Minor and Major Renovation?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"300\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-can-i-request-for-my-house-drawings-floor-plan-piping-electrical-me-roof-layout-etc\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"300\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I request for my house drawings (floor plan, piping, electrical, M&amp;E, roof layout, etc.)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"302\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-find-the-paint-colour-codes-tile-codes-and-material-specifications-for-my-house\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"302\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I find the paint colour codes, tile codes, and material specifications for my house?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"692\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/where-can-i-get-my-house-manual-or-spa-certificate-of-completion-compliance-documentation\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"692\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Where can I get my House Manual or SPA (Certificate of Completion &amp; Compliance) documentation?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"705\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-can-i-activate-my-house-alarm-system\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"705\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I activate my house alarm system?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"63\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Utility &amp; Documentation Requests<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"63\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"306\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-get-a-copy-of-important-documents-like-ccc-certificate-of-completion-compliance-or-borang-f\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"306\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I get a copy of important documents like CCC (Certificate of Completion &amp; Compliance) or Borang F?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"308\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-obtain-my-water-bill-or-electricity-bill-account-number\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"308\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I obtain my water bill or electricity bill account number?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"310\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-know-when-water-or-electricity-will-be-available-at-my-unit\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"310\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I know when water or electricity will be available at my unit?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"312\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/my-utilities-are-still-under-sime-darby-propertys-name-how-do-i-update-them-to-mine\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"312\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >My utilities are still under Sime Darby Property\u2019s name. How do I update them to mine?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"314\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/why-do-i-need-to-pay-a-deposit-to-tnb-air-selangor-when-sime-darby-property-has-already-collected-utility-deposits-earlier\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"314\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Why do I need to pay a deposit to TNB\/Air Selangor when Sime Darby Property has already collected utility deposits earlier?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"317\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/is-internet-unifi-maxis-time-available-for-my-property-and-how-do-i-apply\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"317\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Is internet (Unifi\/Maxis\/Time) available for my property, and how do I apply?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"23\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Documentation<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"23\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"304\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/where-can-i-get-the-homeowner-manual-user-guides-or-copies-of-other-related-documents\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"304\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Where can I get the Homeowner Manual, user guides or copies of other related documents?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"306\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-get-a-copy-of-important-documents-like-ccc-certificate-of-completion-compliance-or-borang-f\/?seq_no=2\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"306\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I get a copy of important documents like CCC (Certificate of Completion &amp; Compliance) or Borang F?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"24\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Others<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"24\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"308\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-obtain-my-water-bill-or-electricity-bill-account-number\/?seq_no=2\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"308\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I obtain my water bill or electricity bill account number?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_6\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"49\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >Living &amp; Communities<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"55\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Property &amp; Environment Concerns<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"55\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"694\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-should-i-do-if-streetlights-or-common-area-lights-are-not-functioning\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"694\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What should I do if streetlights or common area lights are not functioning?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"697\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-can-i-request-for-landscaping-maintenance-grass-cutting-tree-trimming-fallen-trees\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"697\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I request for landscaping maintenance (grass cutting, tree trimming, fallen trees)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"699\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/who-is-responsible-for-rubbish-collection-and-what-if-it-is-not-done-on-schedule\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"699\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Who is responsible for rubbish collection and what if it is not done on schedule?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"701\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-report-flooding-or-poor-drainage-in-common-areas-e-g-roadside-drains-playgrounds-or-walkways\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"701\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I report flooding or poor drainage in common areas (e.g. roadside drains, playgrounds, or walkways)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"711\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-should-i-do-if-i-notice-waste-debris-or-blocked-drains-from-construction-works\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"711\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What should I do if I notice waste, debris, or blocked drains from construction works?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"713\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-report-pest-or-termite-issues-including-termite-warranty\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"713\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I report pest or termite issues (including termite warranty)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"715\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-residents-use-common-facilities-such-as-the-gym-swimming-pool-or-parks\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"715\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can residents use common facilities such as the gym, swimming pool, or parks?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"717\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/what-do-i-do-if-i-encounter-damaged-or-unsafe-infrastructure-e-g-drain-covers-potholes-speed-bumps-manholes\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"717\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >What do I do if I encounter damaged or unsafe infrastructure (e.g., drain covers, potholes, speed bumps, manholes)?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"719\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/who-do-i-contact-regarding-roadworks-traffic-congestion-or-township-access-issues\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"719\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Who do I contact regarding roadworks, traffic congestion, or township access issues?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \t\t\t\t\t<div class=\"epkb-ml__module-categories-articles__row\">  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_7\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"50\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >App User Manual<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-main-category epkb-articles\"  style=\"padding-left: 10px;\"  data-list-id=\"50\"> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"732\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/frontend-credential\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"732\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Frontend Credential<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"733\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/installation-of-the-sdp-app\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"733\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Installation of the SDP App<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"736\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/sign-up\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"736\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Sign Up<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"743\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/login\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"743\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Login<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"758\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/public-access-module\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"758\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Public access module<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"830\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/prime-member-modules\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"830\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >PRIME Member Modules<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-1 \" data-kb-article-id=\"901\"\n\t\t\t\t        data-kb-type=\"article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/logout\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"901\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Logout<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \n\t\t\t\t<!-- Section Container ( Category Box ) -->\n\t\t\t\t<section id=\"epkb_cat_8\" class=\"section_light_shadow epkb-top-category-box\"  style=\"border-radius: 15px; border-width: 0px; border-color: #FFFFFF; background-color: #ffffff; border-style: solid;\"  >\n\n\t\t\t\t\t<!-- Section Head -->\n\t\t\t\t\t<div class=\"section-head section_divider\"  style=\"--section-head-bg: #d71920; border-bottom-width: 5px; background-color: #d71920; border-top-left-radius: 15px; border-top-right-radius: 15px; border-bottom-color: #d71920; padding-top: 20px; padding-bottom: 10px; padding-left: 4px; padding-right: 4px;\"  >\n\n\t\t\t\t\t\t<!-- Category Name + Icon -->\n\t\t\t\t\t\t<div class=\"epkb-category-level-1 epkb-category--left-cat-icon\" aria-expanded=\"false\"\n\t\t\t\t\t\t            data-kb-category-id=\"25\" data-kb-type=\"category\"  style=\"color: #FFFFFF; text-align: center; justify-content: center;\"  role=\"region\">\n\n\t\t\t\t\t\t\t<!-- Icon Top \/ Left -->\t                            \t\t\t\t\t\t\t\t\t<span class=\"epkb-cat-icon epkbfa ep_font_icon_folder\" data-kb-category-icon=\"ep_font_icon_folder\"  style=\"color: #FFFFFF; font-size: 30px;\" ><\/span>\t\t\t\t\t\t\t\t\t<h2 class=\"epkb-cat-name\"  style=\"color: #FFFFFF;\" >Others<\/h2>\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<!-- Icon Right -->     \n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<!-- Category Description -->\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Section Body -->\n\t\t\t\t\t<div class=\"epkb-section-body\"  style=\"border-bottom-width: 0px; padding-top: 15px; padding-bottom: 15px; padding-left: 15px; padding-right: 15px; min-height: 120px;\"  >\t\t\t\t\t\t\n\t\t<ul class=\"epkb-sub-category eckb-sub-category-ordering\"  style=\"padding-left: 10px;\" > \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"36\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >Township &amp; Community Services Contacts<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"36\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"73\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-do-i-contact-my-township-community-services-tcs-office\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"73\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How do I contact my Township &amp; Community Services (TCS) office?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t\t<li style=\"padding-bottom: 15px !important; padding-top: 15px !important;\">\n\t\t\t\t<div class=\"epkb-category-level-2-3\" aria-expanded=\"false\" data-kb-category-id=\"56\" data-kb-type=\"sub-category\" role=\"region\">\n\t\t\t\t\t\t<span class=\"ep_font_icon_arrow_carrot_right epkb-category-level-2-3__cat-icon\"  style=\"color: #d71920;\" \t><\/span>\n\t\t\t\t\t\t<h3 class=\"epkb-category-level-2-3__cat-name\" tabindex=\"0\"  style=\"color: #40474f;\"  >PRIME &amp; Digital Support<\/h3>\n\t\t\t\t\t<\/div>    \n\t\t<ul class=\"epkb-articles\"  style=\"padding-left: 55px;\"  data-list-id=\"56\"> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"331\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/i-keep-getting-error-codes-e-g-error-0-unit-not-ready-for-hovp-when-trying-to-access-my-property-page-how-can-i-fix-this\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"331\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >I keep getting error codes (E.g., error 0, \u201cUnit not ready for HOVP\u201d) when trying to access my property page. How can I fix this?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"333\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/i-cannot-log-in-to-the-mobile-app-portal-it-says-my-ic-number-is-already-taken-what-should-i-do\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"333\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >I cannot log in to the mobile app\/portal. It says my IC number is already taken. What should I do?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"335\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/can-i-add-family-members-to-access-the-property-info-in-the-mobile-app\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"335\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Can I add family members to access the property info in the mobile app?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"342\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/how-can-i-update-my-personal-details-e-g-name-contact-number-email-address-or-mailing-address-with-sime-darby-property\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"342\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >How can I update my personal details (e.g. name, contact number, email address, or mailing address) with Sime Darby Property?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \t\t\t\t<li class=\"epkb-article-level-2 \" data-kb-article-id=\"344\"\n\t\t\t\t        data-kb-type=\"sub-article\"  style=\"padding-bottom: 15px; padding-top: 15px;\"  >   \n\t\t<a href=\"https:\/\/www.simedarbyproperty.com\/support\/knowledge-base\/who-should-i-contact-if-i-still-face-issues-after-troubleshooting\/\"  class=\"epkb-mp-article \"\n\t\t            data-kb-article-id=\"344\" >\n\t\t\t<span class=\"eckb-article-title\"  style=\"color: #000000;\"  >\n\t\t\t\t<span class=\"eckb-article-title__icon ep_font_icon_document\"  style=\"color: #d71920;\"  aria-hidden=\"true\"><\/span>\n\t\t\t\t<span class=\"eckb-article-title__text\" >Who should I contact if I still face issues after troubleshooting?<\/span>\n\t\t\t<\/span> \t\t<\/a>    \t\t\t\t<\/li> \n\t\t<\/ul> \t\t\t\t<\/li>  \n\t\t<\/ul> \n\t\t\t\t\t<\/div><!-- Section Body End -->\n\n\t\t\t\t<\/section><!-- Section End -->  \t\t\t\t\t<\/div>  \n\t\t<\/div>       \t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>   \n\t\t<\/div>    \t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>  \n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);background-color:#ffffff00;color:#ffffff00\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);background-color:#ffffff;color:#ffffff\"\/>\n\n\n\n<div class=\"contact-us aos-fade-down\">\n    <div class=\"contact-us-container\">\n        <div class=\"contact-header\">\n            <h2 style=\"font-size:30px;\">Contact Us<\/h2>\n        <\/div>   \n        <div class=\"contact-wrap\">\n     \n            <!-- Left: Image -->\n            <div class=\"contact-left\">\n                <div class=\"contact-img\">\n                <img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2026\/03\/contact.jpg\" alt=\"Contact illustration\">\n                <\/div>\n            <\/div>\n\n            <!-- Right: Contact Form -->\n            <div class=\"contact-right\">\n                \n                \n                <h3 style=\"font-size:18px;\">Sime Darby Property Berhad HQ<\/h3>\n                \n                <p style=\"font-size:14px;\">\n                    Block G, 10th floor<br>\n                    No.2, Jalan POU 1A\/7A, Ara Damansara,<br>\n                    PJU 1A 47301 Petaling Jaya, Selangor\n                <\/p> \n\n                <p style=\"font-size:14px;\"><b>Toll Free Line<\/b>: 1-800-88-1118<\/p> \n                <p style=\"font-size:14px;\"><b>Outside Malaysia<\/b>: +603-7849 5000<\/p> \n\n                <div class=\"location\">\n                    <a href=\"https:\/\/www.waze.com\/ms\/live-map\/directions\/my\/selangor\/pj\/sime-darby-property-berhad-ara-damansara-(hq)?to=place.ChIJVVqjESpMzDER65TsTDXzLGI\" class=\"waze contact-button\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2026\/02\/0cc61ca010f66cd35d8d99d6f09b7d08c4a3fdc9.png\" target=\"_blank\" class=\"contact-icon\">Waze<\/a>\n                    \n                    <a href=\"https:\/\/www.google.com\/maps\/dir\/\/Sime+Darby+Property+Berhad+Ara+Damansara+(HQ),+Block+G,+No,+2,+Jln+PJU+1A%2F7,+Ara+Damansara,+47301+Petaling+Jaya,+Selangor\/@3.1227219,101.6266752,15z\/data=!4m8!4m7!1m0!1m5!1m1!1s0x31cc4c2a11a35a55:0x622cf3354cec94eb!2m2!1d101.5749588!2d3.1127552?entry=ttu&#038;g_ep=EgoyMDI2MDIwMy4wIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" class=\"google  contact-button\" ><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/2026\/02\/0380bfecb1bab6ed3d1fc2533b8807f454986c87.png\" class=\"contact-icon\"> Gooogle Map<\/a>\n                <\/div>\n                <div class=\"feedback\" >\n                    <a href=\"https:\/\/www.simedarbyproperty.com\/contact-us\" target=\"_blank\" class=\"feedback-btn contact-button\">Feedback Form<\/a>\n                <\/div>  \n            <\/div>\n\n        <\/div>\n\n    <\/div>  \n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us Sime Darby Property Berhad HQ Block G, 10th floor No.2, Jalan POU 1A\/7A, Ara Damansara, PJU 1A 47301 Petaling Jaya, Selangor Toll Free Line: 1-800-88-1118 Outside Malaysia: +603-7849 5000 Waze Gooogle Map Feedback 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