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Post-Handover Management
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- What is Defect Liability Period (DLP)?
- When does the Defect Liability Period (DLP) start and end?
- Will my Defect Liability Period (DLP) start even if I haven’t picked up my keys yet?
- Can I renovate my property during the defect liability period (DLP)?
- What kinds of defects are covered under DLP?
- How do I report water leakage or flooding inside my home?
- What happen if I identify defects in my property outside or past the Defect Liability Period (DLP)?
- What quality standard can I refer to when checking for defects in my house?
- Where do I report the defects identified in my property?
- How do I submit defects reports after collecting the keys?
- How do I submit defects reports after collecting the keys of my new property?
- Who can submit the defect reports?
- Can I request the Township & Community Service (TCS) team to key in the defects in my property in the Sime Darby Property mobile mobile app or PRIME portal?
- How many defects submission can I send?
- How do I hand over my keys for defect rectification after submitting the defect reports?
- When will I get my keys back?
- How long will it take to fix reported defects?
- My defects were not rectified in 30 days. Can I hire my own contractor to rectify the reported defects?
- What should I do if there’s no update on my defect report?
- Will there be a joint inspection after the defects have been rectified?
- Can I move in or start renovations while defects are being rectified?
- Can I engage an external contractor to check defects?
- How can I start my new property or home inspection journey?
- Why is there no option/button for defect submission in the mobile app?
- Defect Status Glossary
- Show all articles (15) Collapse Articles
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- My DLP expiry date in the mobile app is incorrect. How can I get it updated?
- I cannot submit my defect report in the Sime Darby Property mobile app. It keeps asking me to arrange a key handover, but I have already collected my keys. What should I do?
- Why is there no option/button for defect submission in the mobile app?
- I am the new owner of a property, but in the mobile app still shows the previous owner’s name. How do I update it?
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- What is the procedure to apply for renovation? Do I need any forms?
- What is the difference between Minor and Major Renovation?
- How can I request for my house drawings (floor plan, piping, electrical, M&E, roof layout, etc.)?
- How do I find the paint colour codes, tile codes, and material specifications for my house?
- Where can I get my House Manual or SPA (Certificate of Completion & Compliance) documentation?
- How can I activate my house alarm system?
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- How do I get a copy of important documents like CCC (Certificate of Completion & Compliance) or Borang F?
- How do I obtain my water bill or electricity bill account number?
- How do I know when water or electricity will be available at my unit?
- My utilities are still under Sime Darby Property’s name. How do I update them to mine?
- Why do I need to pay a deposit to TNB/Air Selangor when Sime Darby Property has already collected utility deposits earlier?
- Is internet (Unifi/Maxis/Time) available for my property, and how do I apply?
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