If you see this error, it usually means the handover process or utility account transfer is still in progress. After vacant possession, the transfer of utility accounts from Sime Darby Property to homeowners involves:

1. Preparing a stamped copy of your Sale & Purchase Agreement (SPA)
2. Filling in the utility provider’s ownership transfer form
3. Paying the required security deposit directly to the utility provider

Once these steps are completed and processed, your property page will be updated in the app. If the issue continues even afteryou have completed the key collection appointment and handover process, please contact our support team at 1-800-88-1118 and select PRIME or email prime@simedarbyproperty.com for assistance.