We understand your concerns if the rectification takes longer than expected. While usually it takes 30 days, some repairs may need more time depending on the nature of the defect, material availability, or coordination with specialist contractors.

We kindly advise homeowners not to engage their own contractor to carry out the rectification during the Defect Liability Period (DLP). If works are done by external parties, it may affect your DLP coverage and warranty.

Instead, please continue to track your case via the Sime Darby Property mobile app or PRIME portal. If you notice delays or no updates, you may reach out to our Command & Contact Center (CCC) hotline at 1-800-88-1118 and select PRIME and provide us your case details, and we will assist in expediting the matter.

Your patience means a lot to us, and we’ll do our best to get things sorted quickly for you.